Delivering Constructive Criticism

Overview:
Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.


Workshop Objectives

To effectively deliver constructive criticism, you must understand what it is, how it is used, and its purpose. The following objectives of this workshop are designed to help you do just that.
By the end of this workshop, participants will be able to:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session

Pre-Assignment Review:
The purpose of the Pre-Assignment is to get participants thinking about constructive criticism. What are some characteristics you need to deliver a constructive feedback, especially a negative feedback. 


Target audience:

All Leaders and Potential Leaders


Course Outline

Module One: When Should Feedback Occur? 
Repeated Events or Behavior 
Breaches in Company Policy 
When Informal Feedback Has Not Worked 
Immediately After the Occurrence 

Module Two: Preparing and Planning 
Gather Facts on the Issue 
Practice Your Tone 
Create an Action Plan
Keep Written Records 

Module Three: Choosing a Time and Place 
Check the Ego at the Door 
Criticize in Private, Praise in Public 
It Has to Be Face to Face 
Create a Safe Atmosphere 

Module Four: During the Session (I) 
The Feedback Sandwich 
Monitor Body Language 
Check for Understanding 
Practice Active Listening 

Module Five: During the Session (II) 
Set Goals 
Be Collaborative 
Ask for a Self-Assessment 
Always Keep Emotions in Check 

Module Six: Setting Goals 
SMART Goals 
The Three P’s 
Ask for Their Input 
Be as Specific as Possible 

Module Seven: Diffusing Anger or Negative Emotions 
Choose the Correct Words 
Stay on Topic 
Empathize 
Try to Avoid “You Messages” 

Module Eight: What Not to Do 
Attacking or Blaming 
Not Giving Them a Chance to Speak 
Talking Down 
Becoming Emotional 
Case Study 


Module Nine: After the Session (I) 
Set a Follow-Up Meeting 
Make Yourself Available 
Be Very Specific with the Instructions 
Provide Support and Resources 

Module Ten: After the Session (II) 
Focus on the Future 
Measuring Results 
Was the Action Plan Followed? 
If Improvement is Not Seen, Then What? 


Module Eleven: Wrapping Up 
Words from the Wise 

Live Workshop: 2 Days (Recommended) or 1Day (Compact)

2 Days (Recommended)

8 pax & above = SGD316/pax

4-7 pax = SGD456/pax

1 Day Compact Workshop

8 pax & above = SGD158/pax

4-7 pax = SGD228/pax

Virtual Classroom:

Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett) 

(Max 15 participants)

Compact:    8 Hours X 1 Day/  2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)

(Max 15 participants)

Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)