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Lead with Assertiveness and Self-Confidence


Welcome to the Lead with Assertiveness and Self-Confidence workshop. Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

·      Define assertiveness and self-confidence, and list the four styles of communication

·      Describe the types of negative thinking, and how one can overcome negative thoughts

·      Explain the difference between listening and hearing, and understand the importance of

        body language and questioning skills in communication

·      Define the importance of goal setting, and practice setting SMART goals for assertive


·      Utilize methodologies for understanding your worth -- and the use of positive self-talk

·      List reasons why a pleasing appearance and body language are critical for creating a strong

        first impression

·      Practice sending positive communications phrased as “I-Messages”

·      Use the STAR model to make your case during a presentation challenge

·      Display rapport-building skills through assertive methods of expressing disagreement and

        consensus-building techniques

·      Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Target audience:

All Employees especially leaders and potential leaders

Course Outline

Module One: What Does Self-Confidence Mean To You?

What is Assertiveness?

What is Self-Confidence?

The Four Styles

Case Study


Module Two: Obstacles to Our Goals

Types of Negative Thinking

Case Study

Personal Application

Case Study


Module Three: Communication Skills

Listening and Hearing; They Aren’t the Same Thing

Asking Questions

Body Language

Case Study


Module Four: The Importance of Goal Setting

Why Goal Setting is Important

Setting SMART Goals

Our Challenge to You

Case Study


Module Five: Review Questions

Module Six: Feeling the Part

Identifying Your Worth

Creating Positive Self-Talk

Identifying and Addressing Strengths and Weaknesses

Case Study


Module Six: Looking the Part

The Importance of Appearance

The Role of Body Language

First Impressions Count


Module Seven: Sounding the Part

It’s How You Say It

Sounding Confident

Using “I” Messages


Module Eight: Powerful Presentations

What to Do When You’re on the Spot

Using STAR to Make Your Case


Module Nine: Coping Techniques

Building Rapport

Expressing Disagreement

Coming to Consensus

Case Study


Module Ten: Dealing with Difficult Behavior

Dealing with Difficult Situations

Key Tactics

Case Study


Module Eleven: Wrapping Up

Words from the Wise

Live Workshop: 2 Days (Recommended) or 1Day (Compact)

2 Days (Recommended)

8 pax & above = SGD316/pax

4-7 pax = SGD456/pax

1 Day Compact Workshop

8 pax & above = SGD158/pax

4-7 pax = SGD228/pax

Virtual Classroom:

Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett) 

(Max 15 participants)

Compact:    8 Hours X 1 Day/  2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)

(Max 15 participants)

Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)