Business Conversation

Effective Business Communication


Welcome to the Effective Business Communication Skills workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

·      Understand what communication is

·      Identify ways that communication can happen

·      Identify barriers to communication and how to overcome them

·      Develop their non-verbal and paraverbal communication skills

·      Use the STAR method to speak on the spot

·      Listen actively and effectively

·      Ask good questions

·      Use appreciative inquiry as a communication tool

·      Adeptly converse and network with others

·      Identify and mitigate precipitating factors

·      Establish common ground with others

·      Use “I” messages

Pre-Assignment Review:
The purpose of the Pre-Assignment is to get participants thinking about effective business communication. What are some characteristics you see in an excellent business communicator? What are you most impressed about them?

Target audience:

All Business Professionals

Course Outline

Module One: The Big Picture

What is Communication?

How Do We Communicate?

Other Factors in Communication

Case Study


Module Two: Understanding Communication Barriers

An Overview of Common Barriers

Language Barriers

Cultural Barriers

Differences in Time and Place

Case Study


Module Three: Paraverbal Communication Skills

The Power of Pitch

The Truth about Tone

The Strength of Speed

Case Study


Module Four: Non-Verbal Communication

Understanding the Mehrabian Study

All About Body Language

Interpreting Gestures

Case Study


Module Five: Speaking Like a STAR

S = Situation

T = Task

A = Action

R = Result


Module Six: Listening Skills

Seven Ways to Listen Better Today

Understanding Active Listening

Sending Good Signals to Others

Case Study


Module Seven: Asking Good Questions

Open Questions

Closed Questions

Probing Questions



Module Eight: Appreciative Inquiry

The Purpose of AI

The Four Stages

Examples and Case Studies

Case Study


Module Nine: Mastering the Art of Conversation

Level One: Discussing General Topics

Level Two: Sharing Ideas and Perspectives

Level Three: Sharing Personal Experiences

Our Top Networking Tips

Case Study


Module Ten: Advanced Communication Skills

Understanding Precipitating Factors

Establishing Common Ground

Using “I” Messages

Case Study


Module Eleven: Wrapping Up

Words from the Wise

Live Workshop: 2 Days (Recommended) or 1Day (Compact)

2 Days (Recommended)

8 pax & above = SGD316/pax

4-7 pax = SGD456/pax

1 Day Compact Workshop

8 pax & above = SGD158/pax

4-7 pax = SGD228/pax

Virtual Classroom:

Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett) 

(Max 15 participants)

Compact:    8 Hours X 1 Day/  2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)

(Max 15 participants)

Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)