Bridging Workplace Generation Gap


Welcome to the Generation Gaps workshop.  The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. 

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This workshop will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

At the end of this workshop, participants should be able to:

·       History behind generation gaps

·       What are traditionalists

·       What are baby boomers

·       What are Generation Xers

·       What are Generation Yers

·       Differences between each type of generation

·       Finding common ground among the generations

·       Conflict management

·       Leveraging the benefits of generation gaps at work


The purpose of the Pre-Assignment is to get you thinking about the Generation Gap strategies you are already using and where you need to improve.  

Target audience:

All Leaders and Leaders to be

Course Outline

Module One: History

What Generations Exist in the Workplace

What Defines a Generation

What this Means in our Workplace

Case Study

Module Two: Traditionalist

Their Background

Their Characters

Their Working Style

Case Study

Module Three: Baby Boomers

Their Background

Their Characters

Their Working Style

Case Study

Module Four: Generation X

Their Background

Their Characters

Their Working Style

Case Study

Module Five: Generation Y

Their Background

Their Characters

Their Working Style

Case Study

Module Six: Differentiations Between



Working Style

Life Experience

Case Study

Module Seven: Finding Common Ground

Adopting a Communication Style

Creating an Affinity Group

Sharing Knowledge

Case Study

Module Eight: Conflict Management (I)

Younger Bosses Managing Older Workers

Avoid Turnovers with a Retention Plan

Breaking Down the Stereotypes

Module Nine: Conflict Management (II)

Embrace the Hot Zone

Treat Each Other as a Peer

Create a Succession Plan

Case Study

Module Ten: The Power of 4

Benefits of Generation Gaps

How to Learn from Each Other

Embracing the Unfamiliar

Case Study

Module Eleven: Wrapping Up

Words from the Wise

Action Plans and Evaluations

Live Workshop: 2 Days (Recommended) or 1Day (Compact)

2 Days (Recommended)

8 pax & above = SGD316/pax

4-7 pax = SGD456/pax

1 Day Compact Workshop

8 pax & above = SGD158/pax

4-7 pax = SGD228/pax

Virtual Classroom:

Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett) 

(Max 15 participants)

Compact:    8 Hours X 1 Day/  2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)

(Max 15 participants)

Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)