Crises Management
Overview:
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
· Identify potential risks
· Understand the myths behind workplace violence
· Define escalation and identify examples
· Learn concerning behaviors
· Know what a trigger is and how that can escalate
· Understand the proper response to an event
Target audience:
All Leaders and Leaders to be
Course Outline
Module One: Crisis
Internal Risks
External Risks
Aggression
Violence
Case Study
Module Two: Workplace Violence
Threats
Damage
Psychological Acts
Physical Acts
Case Study
Module Three: Myths
Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible to Prevent Violence
Case Study
Module Four: Escalation
Threats
Stalking and Bullying
Injury
Death
Case Study
Module Five: Concerning Behaviors
Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Case Study
Module Six: Domestic Violence Indicators
Disruptive Calls
Poor Concentration
Bruising
Absences
Case Study
Module Seven: Triggers of Workplace Violence
Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Case Study
Module Eight: Conflict Dangers
Triggers
Action Point
Flashpoint
Identify
Case Study
Module Nine: Response
Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Case Study
Module Ten: Strategies
Policies
Programs
Emergency Procedures
Train Employees
Case Study
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Live Workshop: 2 Days (Recommended) or 1Day (Compact)
2 Days (Recommended)
8 pax & above = SGD316/pax
4-7 pax = SGD456/pax
1 Day Compact Workshop
8 pax & above = SGD158/pax
4-7 pax = SGD228/pax
Virtual Classroom:
Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett)
(Max 15 participants)
Compact: 8 Hours X 1 Day/ 2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)
(Max 15 participants)
Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)