Crises Management

Overview:

Crisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.  Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.


Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

At the end of this workshop, participants should be able to:

·       Identify potential risks

·       Understand the myths behind workplace violence

·       Define escalation and identify examples

·       Learn concerning behaviors

·       Know what a trigger is and how that can escalate

·       Understand the proper response to an event


Target audience:

All Leaders and Leaders to be


Course Outline

Module One: Crisis

Internal Risks

External Risks

Aggression

Violence

Case Study

Module Two: Workplace Violence

Threats

Damage

Psychological Acts

Physical Acts

Case Study

Module Three: Myths

Violence Just Happens

It Is Uncommon

Problems Will Solve Themselves

It Is Not Possible to Prevent Violence

Case Study

Module Four: Escalation

Threats

Stalking and Bullying

Injury

Death

Case Study

Module Five:  Concerning Behaviors

Disruptive

Emotional Abuse

Causes Anxiety

Examples of Behavior

Case Study

Module Six: Domestic Violence Indicators

Disruptive Calls

Poor Concentration

Bruising

Absences

Case Study

Module Seven: Triggers of Workplace Violence

Reprimands and Terminations

Financial Strain

Loss of Loved One

Perceived Slights

Case Study

Module Eight: Conflict Dangers

Triggers

Action Point

Flashpoint

Identify

Case Study

Module Nine: Response

Note Areas of Concern

Discuss It

Report It

Report Extreme Cases to HR/Tip Line

Case Study

Module Ten: Strategies

Policies

Programs

Emergency Procedures

Train Employees

Case Study

Module Eleven: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

 

Completion of Action Plans and Evaluations

Live Workshop: 2 Days (Recommended) or 1Day (Compact)

2 Days (Recommended)

8 pax & above = SGD316/pax

4-7 pax = SGD456/pax

1 Day Compact Workshop

8 pax & above = SGD158/pax

4-7 pax = SGD228/pax

Virtual Classroom:

Full Length: 8 Hours X 2 Days/ 3 Hours X 5 Days + One Hour of Self Directed Work. ($2250 Nett) 

(Max 15 participants)

Compact:    8 Hours X 1 Day/  2.5 Hours X 3 Days + One Hour of Self Directed Work. ($1250 Nett)

(Max 15 participants)

Power Compact: 3 Hours Session / $450 Per session (Max 15 participants)